Protection of your Privacy
Lenehan White Pty Ltd is committed to respecting your privacy and protecting your personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles, along with any other applicable privacy laws and codes, when collecting, using, disclosing, holding, handling and transferring any personal information. These laws and codes govern the collection and handling of personal and sensitive information, to ensure that organisations clearly outline what type of information they hold, the reasons this information is held, the way in which it is used and in what circumstances it is disclosed.
Lenehan White respects your right to privacy and values the trust you place in us to handle your personal and sensitive information. We will generally collect personal information that is reasonably necessary to offer and administer our services.
What type of information might we collect from you?
If we have a need for personal information, we collect information such as your name, contact details, date of birth, gender, financial and employment details and benefit coverage. We may also need to collect sensitive information about you. This may include information about your personal information in relation to life, heath, professional liability and workers compensation insurance, employee benefit programs, membership of professional or trade associations and sexual preferences. We will generally only collect and hold such sensitive information directly related to your claim including the details and circumstances of your injury or disability.
How do we collect this information?
If we are permitted by law to do so, we may collect information about you from Third Parties. We may collect this information from third parties, such as Administrators, employers, insurance companies, insurance brokers or agents, credit organisations, motor vehicle and driver licensing authorities, financial institutions, medical professionals, third parties who may be arranging insurance cover for a group that you are a part of, law enforcement, dispute resolution, statutory and regulatory bodies, marketing lists and industry databases, publicly available sources, other government bodies, etc.
If you are an employer, information in connection with your policy or claims management service provided by us including employee details, payments and banking details. If we need to collect personal or sensitive information from third parties (such as the service providers mentioned above). Any information that we do receive, we will be authorised to receive by them and will be kept in accordance with their privacy policy. If we are unable to collect all the information we require, it may affect our ability to effectively deliver services.
How do we deal with unsolicited information?
Where we receive information that we have not requested (“unsolicited information”), we will determine whether that information is reasonably necessary for our functions or activities. If it is, we will handle the information in the same way that we handle information we have requested. If not, we will take steps to destroy or de-identify the information.
Use of Private information
The information we collect is used for the purpose of reviewing and assessing workers compensation claims. This may include:
- for the purposes of administering a policy or claims management review,
- to conduct data analysis and data analytics,
- to monitor and train,
- to conduct processing necessary to fulfil contractual obligations,
- to understand and assess your ongoing needs, and to offer products and services to meet those needs, and;
- we may also use your information to assist us in improving our services to you including customer satisfaction surveys.
We will only use and disclose your sensitive information for the purpose it was collected for, for any other directly related purpose that you would reasonably expect us to use it for, or in accordance with a law or regulation.
Who can access your personal information?
Other than critical Lenehan White employees, contractors or external IT service providers, infrastructure and other third parties where required by law, no-one will have access to your information.
The third parties to whom we provide your information are also bound by confidentiality and nondisclosure principles and are prohibited from using your information for any purpose
Where is your information held?
Your information may be held in physical format, as electronic data, or in our software or systems. In particular, we may store your information in cloud or other types of networked or electronic storage.
We take reasonable steps to protect personal information from misuse, interference and loss and implement physical, technical and administrative security standards to secure and protect your personal information from unauthorised access, modification or disclosure.
You may modify or withdraw your consent, or opt-out of receiving direct marketing at any time by contacting the Privacy Officer
If you receive electronic communications, such as an e-newsletter, you may unsubscribe at any time by following the instructions included in the communication
Email: info@lenehanwhite.com.au
By letter – The Lenehan White Privacy Officer, PO Box 3025, Linfield West, 2070
