Comprehensive Audit tools

Structured Claims Notification Progress

  • Lodgement and review of claims notification and lodgement process
  • Review Provisional acceptance (NSW) only

Incident, Injury Management & Return to Work

  • Reviewing the incident to ensure correct details
  • Ensure all incidents are investigated to identify cause
  • Review corrective action
  • Review claims for Trauma counselling
  • Review if claims needs to be referred to local authorities for serious incdents
  • Review appropriate RTW (Return to work Plans)
  • Review procedure’s and were appropriate simplify
  • Ensure RTW co-ordinator is available

Premium Management

  • Review claims estimates with agents
  • Meeting with agents to discuss direction of claim
  • Review of appropriate WIC code and rate for policy structure
  • Premium forecasting options
  • Self Insurance or LPR options

Improved Culture

  • Simple safety messages
  • Do all leadership meetings include safety
  • Safety Resources and training
  • Performance Management reporting
  • Accountability introduced back into every division

Simplification of Systems

  • Simplify injury management and TRW systems
  • Simplify workers compensation systems
  • Train employees in new systems